FAQ
How do I address a letter to someone in basic training?
Each basic training location will have its own address format. It’s important to make sure you use the proper mailing address to ensure that your letter gets to your loved one. Learn more about sending letters to Army basic training, Marine Corps boot camp, Navy boot camp, Air Force basic training, and Coast Guard boot camp on our blog.
Where does Sandboxx ship overnight?
Sandboxx ships overnight to the following bases; MCRD Parris Island, MCRD San Diego, MCB Quantico, Camp Pendleton, JBSA Lackland, CGTC Cape May, RTC Great Lakes, Fort Benning, Fort Jackson, Fort Leonard Wood, Fort Sill, Fort Knox, United States Air Force Academy, and West Point.
When will my Letter be delivered to base?
Sandboxx Letters sent Monday through Thursday before 5:00pm EST will be delivered the next day. Letters sent Friday before 5:00pm EST will be delivered on Monday. All Letters sent Friday after 5:00pm EST (to include letters written on Saturday/Sunday) will be delivered on Tuesday.
How much does Sandboxx cost?
You can create a Sandboxx account for free. The cost of one letter is $4 to the sender. This pays for the cost of delivery, the paper, return envelope, and printing process. There are ways to save money by purchasing a bundle if you know you will be sending more than one letter. Learn more about Sandboxx Pricing.
Is Sandboxx safe?
We care about data privacy and security. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Read more about our Privacy Policy.
Will my recruit need to have the app before I can send any mail to them?
No, your recruit does not need the Sandboxx app before you can send any mail to him or her. You can enter your recipient’s address in Sandboxx and send a letter to them even if the recipient is not listed in the Sandboxx app.
Can I fix or edit my letter before it is printed?
You can fix the street address and the spelling of a name in your letter but will need to contact us in order to do so. Reach our Customer Happiness team to get started.
Can I send a Letter from Canada or another country?
Yes, you can send a Sandboxx Letter internationally.
Can I write Sandboxx Letters on my computer?
Yes, you can log in to our web application using your existing Sandboxx account credentials to send a Sandboxx Letter from your laptop or desktop. The process is the same as it is on our mobile app.
Does Sandboxx send Letters to APO and FPO addresses?
Yes we do. You can send Sandboxx Letters to overseas military addresses (APO/FPO). Those acronyms stand for Army Post Office and Fleet Post Office. Generally, overseas mail for Army and Air Force personnel go to APOs, and mail for Marine and Navy personnel go to FPOs. However, that is not a hard and fast rule, so use the APO/FPO that you have for your recipient. Learn more about sending letters to APO and FPO addresses.
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