Customer Happiness Associate

Your Mission:

1. Support Sandboxx customers.
2. Solve problems to ensure a successful customer experience on Sandboxx.

The ideal candidate will be:

• A positive, growth-oriented attitude.
• 3+ years of experience in customer support for a technology product or related field.
• Proven ability to proactively manage customer expectations for a growing and changing technology product. 
• Excellent communication skills (phone, video conference, slack, email, in person)
• Ability to develop and nurture relationships with various and diverse types of customer personalities throughout the customer lifecycle.
• An aptitude for contributing your own voice and style to customer conversations, while also maintaining Sandboxx’s world-class standards for Customer Happiness.
• The ability to manage multiple streams of communication and multiple tasks while retaining attention to detail.
• Demonstrated ability and dedication to getting issues resolved via internal processes. Actively strives to take ownership of daily tasks, team goals, and the Sandboxx mission. 
• The ability to stay cool, calm, and humble in the face of challenges.

Nice to have, but not essential:

• Bachelor’s degree 
• 5+ years of tech support experience at a software or technology company
• Military knowledge a plus 

Potential job tasks:

• Support Sandboxx customers via internet chat and email, often answering 400+ customer messages per week. 
• Engage actively in customer advocacy – communicate customer needs, frustrations, and feature requests to internal teams and leadership at Sandboxx.
• Maintain a positive attitude and bringing happiness to Sandboxx customers with each interaction.
• Solve problems both independently and collaboratively to ensure a delightful customer experience on Sandboxx. 
• Contribute to the ongoing development of our team environment by upholding Sandboxx’s values and mission.

Note: This is a full-time position, and can be remote. Please do not reach out with agency or outsourced services.

Apply:

To apply for this position fill out the form below.

If you enjoy a challenge, you can also apply by networking or connecting with a member of the team on Linkedin and have them submit your application today.